As a small business operating by appointment, we endeavour to offer a relaxing and memorable experience to each and every client.
In order to do so we must ensure that bookings are honoured and are on time as cancellations and no shows have a significant impact on our business, our team members and may disadvantage other valued clientele.
All new client bookings require a deposit which can be paid online, in person, or by telephone. Deposits are $50 unless otherwise specified at the time of booking. The Deposit may be paid in cash or by credit card and will be deducted from your final account.
A courtesy reminder email message will be sent (72 hours before), and an SMS reminder will be sent 48 hours before your scheduled appointment. The appointment must be confirmed by email or SMS. All new clients will receive an online consultation form by SMS. Failure to complete the consultation form or confirm the booking may result in your appointment being canceled or offered to clients on our waiting list.
As a courtesy to our clients and to maintain our salon diary, all appointments will be honored as scheduled. Late arrivals may result in a partial service being completed or cancellation of your booking.
We appreciate that you may have a change of plans and are happy to accommodate where possible, however, we require a minimum of 24 business hours’ notice to cancel or reschedule your booking.
There are no refunds for cancellations with less than 24 hours’ notice and/or no-shows.
The Late Cancellation Fee is $150 or the full cost of the booked appointment when less than $150.
Where a Deposit has been paid $50 will be deducted from the Late Cancellation Fee and the outstanding balance must be paid in full prior to the client’s next scheduled appointment.
Where no Deposit was applied the $150 Late Cancellation Fee must be paid in full prior to the client’s next scheduled appointment.
As we operate in an often-busy environment utilizing electronic equipment, sharp cutting tools and chemicals any guest including children under 18 are required to stay in the seated waiting area and are not permitted near cutting or colour stations unless having their hair serviced.
Any behaviour which may disrupt the comfort and enjoyment of other clients or our team members will result in refusal of service and a request to leave the salon.
Clients should advise our team of any health concerns you may have at the time of booking and we ask all clients to consider the health and well-being of our team by avoiding booking, or rescheduling an appointment if in poor health.
Suat & Co Hair Studio have teamed with the best in the industry. We use and recommend Kevin Murphy, Eleven, and K18 to create beautiful hair. Our team is trained to recommend products specific to your hair type that will ensure longevity of your colour and style, and ensure you maintain healthy hair in between visits to our salon.
Supermarket and non-professional products will quickly strip your colour. Failure to manage your hair carefully at home with the recommended salon professional products may result in less desirable results.
Our prices are subject to multiple factors including your stylists’ level of education, expertise, and years of experience on the salon floor, the length and density of your hair, time involved, amount of product required and of course the desired results you want.
Prices advertised are indicative and may be adjusted to reflect the service required to complete the required service.
There are no refunds on gift voucher purchases. Lost or stolen gift vouchers will not be replaced without proof of purchase, and gift vouchers cannot be exchanged for cash.
Our stylists take pride in transforming your hair and we want you to love the outcome.
If on the rare occasion, the results are not what was expected we will happily fix the same service without charge within seven days. Please call the salon in the first instance.
A complimentary redo does not apply to a change of mind.
