As a small business operating by appointment, we endeavour to offer a relaxing and memorable experience to each and every client.
In order to do so we must ensure that bookings are honoured and are on time as cancellations and no shows have a significant impact on our business, our team members and may disadvantage other valued clientele.
All new client bookings require a non-refundable $50 booking fee. The Booking Fee maybe paid in cash or by credit card and will be deducted off your final account following the service booked.
A courtesy reminder text message will be sent to the client four days before your scheduled appointment. The reminder text requires a ‘YES’ or ‘NO’ only response to confirm a booking. Failure to confirm the booking may result in your appointment being cancelled and offered to clients on our waiting list.
As a courtesy to all clients and to maintain our salon diary, all appointments will be completed as scheduled. Late arrivals may result in a partial service being completed or cancellation of your booking.
Once the booking has been confirmed any changes to the type of service must be made within 24 hours of confirmation.
We appreciate that you may have a change of plans and are happy to accommodate where possible. We require a minimum of 24 business hours’ notice to cancel or reschedule your booking. If your appointment has been confirmed and you cancel within 24 business hours of that appointment time a Late Cancellation Fee will apply.
The Late Cancellation Fee is $150 or the full cost of the booked appointment when less than $150.
Where a Booking Fee has been paid $50 will be deducted and the outstanding balance must be paid in full prior to the client’s next scheduled appointment.
Where no Booking Fee was applied the $150 Late Cancellation Fee must be paid in full prior to the client’s next scheduled appointment.
As we operate in an often-busy environment utilizing electronic equipment, sharp cutting tools and chemicals any guest including children under 18 are required to stay in the seated waiting area and are not permitted near cutting or colour stations unless having their hair serviced.
Any behaviour which may disrupt the comfort and enjoyment of other clients may result in a request to leave the salon.
Clients should advise our team of any health concerns you may have at the time of booking and we ask all clients to consider the health and well-being of our stylists by avoiding booking when in poor health.
Suat & Co Hair Studio have teamed with the best in the industry. We use and recommend Kevin Murphy, Eleven and Revlon Professional to create your luscious look. Your expert stylist will recommend specific products to maintain the condition and ensure the health of your hair in between visits to our salon.
Failure to manage your hair carefully at home with the recommended salon professional products may result in less desirable results.
Our prices are subject to multiple factors including the length and density of your hair, time involved, amount of product required, your stylists’ level of expertise and years of experience on the salon floor.
Prices advertised are indicative and maybe adjusted without warning.
There are no refunds on gift voucher purchases. Lost or stolen gift vouchers will not be replaced or refunded, and gift vouchers cannot be exchanged for cash.
Our stylists take pride in transforming your hair however if you have any problems with the outcome, we will happily fix the same service without charge within seven days. Please call the salon in the first instance.